There have been dramatic changes for Utility companies operating in the deregulated energy market. From being compelled to transform into agile businesses to guaranteeing the reliability of supply, utilities must increase operational efficiency in order to serve their customers and supply partners. The real-time nature of gas and electricity generation and distribution means that modern technology can play a central role in facilitating these changes. Deregulation, along with rollout of Smart meters and associated technologies, has also resulted in a dramatic increase in the flow of business transactions between Utilities and Energy Suppliers via Electronic Data Interchange (EDI). This is where EC Infosystems® comes in as a reliable and effective partner for your utility IT infrastructure, providing comprehensive software solutions for end-to-end, real-time management of your existing EDI transaction processes. With EC Infosystems® as a partner, you are able to effectively manage the high volumes of real-time information that utilities are increasingly required to process. As well as optimizing performance and scalability in the face of a changing energy marketplace, this real-time information also translates directly into greater value and a better experience for your customers.
Our Utility Products
EC Infosystems® provides a hosted EDI platform whereby Utilities can send and receive EDI, ANSI X12, XML, or the Utility’s proprietary file market transactions between Energy Marketers operating in their service area for both gas and electric customers. EC Infosystems® performs all of the transaction testing, system set-ups as well as the transaction processing, responses and management on behalf of the Utility with the Trading Partners operating in their territory.
With over 20 years of experience in the energy industry, EC Infosystems’ consulting services provides clients with the ability to take advantage of a knowledgeable staff without the overhead of a full-time team. From product management to implementing Billing/CIS and EDI services, our dedicated employees bring a wealth of knowledge to any energy project.
“We have been impressed with every aspect of EC Infosystems’ Billing/CIS & EDI solutions & support from day one. Certification in new markets has been seamless, the EDI and Billing tools have been easy to use, and customer support has always been responsive and knowledgeable. When we set out to find an EDI & Billing/CIS services provider we wanted more than just a company handling our transactions. We are happy to report that with EC Infosystems we have found a true knowledgeable, responsive and cost effective partner in the industry."
CEO, Verde Energy USA
“EC Infosystems has played an instrumental role in helping Chief Energy. The tools, reports and interfacing programs they offer helped us navigate through that incredibly changing period. At the same time they provide help in maintaining our high standards for customer service. Their customer service department worked overtime to ensure we were in the best hands possible. We look forward to continuing our excellent relationship with EC Infosystems.”
President and CEO of Chief Energy
“We are preparing for a significant expansion into the Long Island area C&I market. UtiliBill™ ‘s hosted application platform and integrated EDI will enable a smooth and cost-efficient customer acquisition process.”
President of ASC Energy Services
“Dual Fuel actively manages and supplies customer load in real time through proprietary control systems. The UtiliBill™ platform will allow us to match real time loads with utility meter readings ensuring the highest level customer experience.”
President of Dual Fuel Corporation
“As a result of strong growth, we needed a robust billing/CIS platform that was easy to use and didn’t require a big investment in additional IT resources. UtiliBill™ was a great fit, and the fact that it was already integrated with our EDI service was a big plus.”
Energy Manager at Phoenix Energy Group
“We looked at a number of Billing/CIS systems before choosing UtiliBill™. We believe that UtiliBill’s hosted model, full EDI integration, and easy-to-use customer care features will support our continued growth, keep us competitive, and deliver the high standard of service our customers have become accustomed to.”
President of Ioway Energy