UtiliBill™ is a state-of-the-art EDI integrated billing system that is offered on a securely hosted model to the deregulated energy marketplace. Empowering Energy Suppliers to serve residential, commercial, and industrial customers in all of the deregulated markets, UtiliBill™ acts as the backbone to your business’ success.
With a robust reporting engine, automated workflow management, real-time APIs, Business Intelligence and complex rate/billing engine, you can effectively run your operations while focusing on growth and other unique business strategies. As such, it is ideally suited for companies with a rich tradition of unparalleled customer service seeking to deliver the consistently high standards of excellence their customers have come to expect.
Your Benefits at a glance
UtiliBill™ is currently used by over 80 energy marketers, making it the most widely-used Billing/CIS platforms within deregulated electric and natural gas markets. Additionally, the knowledge, partnership and relationships that EC Infosystems® provides brings a tremendous complementary value to all system users.
UtiliBill™ is a secure, SSAE 16 compliant, hosted solution, so it can be quickly deployed in weeks with market specific rules, rate structures and transactions configured for fast entry into new markets with minimal effort and upfront costs. It is also accessible simply through a web browser and can integrate with your websites to process web enrollments and payments.
UtiliBill™ is a hosted deployment service, making it the solution of choice for energy suppliers that want to combine superior customer service with the lowest cost to serve. Rather than spend on costly IT projects or builds, the UtiliBill™ platform is a tried and true tool that allows you to grow while effectively managing operations in a budget-friendly way.
UtiliBill™ comes complete with pre-configured business, market and utility capabilities, which speeds up the implementation timeframe and your time to market. Customizable billing rates and types, CCH tax structures and a host of exception-handling capabilities are built right into the UtiliBill™ product, giving you an edge over the competition when operating in new territories.
UtiliBill™ offers a full life cycle support for deregulated residential, commercial and industrial clients; from prospecting, and enrollment, to managing the customer and their service experience. With UtiliBill™ you also can adjust products and rates, billing, receivables, collections and dropped customers all in real-time.
UtiliBill™ is tightly integrated with EC Infosystems’ EDI services to ensure your transactions are always mapped, tracked and handled correctly. External systems (IVR, CRM, Forecasting, Scheduling, Settlements, TPV, Bill Print/Logistics, as well as Quoting/Pricing systems) can also be seamlessly integrated into the solution’s infrastructure.
Energy suppliers looking to expand and grow their business have the ability to do so easily with the UtiliBill™ scalable system. Through multiple brands or M&A activity, our clients have the ability to tailor their platforms to support their growing businesses regardless of whether they plan to focus on residential or commercial/industrial customer segments.
With over 90 unique reports, you are in control of your customers and data. Reporting includes financial metrics such as Accounts Receivable (A/R) and Accounts Payable (A/P), sales commissions, exception management, actual/historical usage data, as well as automated workflows. You have the ability to customize the reporting when scheduling your data to automatically export via FTP/email.
The UtiliBill™ BI Dashboard is a visual representation that gives you a quick and easy way to view your company’s performance in near real-time. This capability helps you to quickly identify cost-to-serve and speed-to-market issues and opportunities by enabling you to visualize your organization’s statistical and analytical information regarding your financials (Receivables, Billing, Usage), enrollments and dropped customers.
From simple fixed to variable pricing to complex block and index, heat rate and banded/collar pricing, through to time of use, tiered pricing, demand and custom configurable pricing – UtiliBill™ offers you a broad range of advanced options for implementing your complex billing scenarios. Additionally, Energy Suppliers can pass through ancillary and any other custom charges.
As the energy industry’s most widely used billing platform, the UtiliBill™ system gives energy marketers the ability to manage the life cycle of their customers from prospecting to enrollment to billing and rate management as well as retention. With a sophisticated user interface, complex billing products, exception management, and technical resources like API’s, database exports, and a mini SQL server, marketers are in more control of their customer and data workflows than ever before.
The UtiliBill™ system seamless integrates with EDI data, supporting the necessary transaction sets in all of the deregulated ISO markets. Energy suppliers who utilize our proprietary billing platform are able to easily review, initiate, and report on all of their EDI transaction with any one of their trading partners.
“We have been impressed with every aspect of EC Infosystems’ Billing/CIS & EDI solutions & support from day one. Certification in new markets has been seamless, the EDI and Billing tools have been easy to use, and customer support has always been responsive and knowledgeable. When we set out to find an EDI & Billing/CIS services provider we wanted more than just a company handling our transactions. We are happy to report that with EC Infosystems® we have found a true knowledgeable, responsive and cost effective partner in the industry."
CEO, Verde Energy USA
“EC Infosystems® has played an instrumental role in helping Chief Energy. The tools, reports and interfacing programs they offer helped us navigate through that incredibly changing period. At the same time they provide help in maintaining our high standards for customer service. Their customer service department worked overtime to ensure we were in the best hands possible. We look forward to continuing our excellent relationship with EC Infosystems®.”
President and CEO of Chief Energy
“We are preparing for a significant expansion into the Long Island area C&I market. UtiliBill™ ‘s hosted application platform and integrated EDI will enable a smooth and cost-efficient customer acquisition process.”
President of ASC Energy Services
“Dual Fuel actively manages and supplies customer load in real time through proprietary control systems. The UtiliBill™ platform will allow us to match real time loads with utility meter readings ensuring the highest level customer experience.”
President of Dual Fuel Corporation
“As a result of strong growth, we needed a robust billing/CIS platform that was easy to use and didn’t require a big investment in additional IT resources. UtiliBill™ was a great fit, and the fact that it was already integrated with our EDI service was a big plus.”
Energy Manager at Phoenix Energy Group
“We looked at a number of Billing/CIS systems before choosing UtiliBill™. We believe that UtiliBill’s hosted model, full EDI integration, and easy-to-use customer care features will support our continued growth, keep us competitive, and deliver the high standard of service our customers have become accustomed to.”
President of Ioway Energy