The Retail Energy Supply business is complex, costly, constantly changing and the stakes are high. Let EC Infosystems® handle the complexity of your operations so you can manage your business. In our unique ability to offer true end-to-end customized business solutions, our BPO solution pairs world class customer management with superior back office support. This combination of services powered by our proprietary technology and advanced analytics, consistently delivers measureable results directly impacting our clients’ business performance. Our fully integrated back-office solution provides you with a team of industry experts who will work directly with you to expand into new markets quickly, enroll new customers, and start billing. The EC Infosystems’ BPO solution features integrated transaction management, customer tracking, simple and complex billing products, accounts receivables and payables, as well as management/financial tracking and reporting.


  • Identify opportunities for process improvements and automation.
  • Dedicated Implementation and Client Management teams to work with you to deliver Best-in-Class BPO products to help achieve client profitability and exceed customers’ expectations.
  • Our team of industry experts has controls in place to handle exceptions so you don’t have to make the investment in experienced staff and systems.
  • Improved response time for market and regulatory changes.
  • With over 20 years of hands-on knowledge in the deregulated energy market, you can gain experience and quality that you can trust while avoiding the large upfront costs associated with back office support.
  • Customer Acquisition: TPV, Pricing, Products, Offers, Contracts
  • Electronic Communications: EDI Testing and Transactions, Communicate in XML or non-EDI formats
  • Enrollments, Switching and Drops: Real-time web services/API, Website & Broker Enrollments, Controls
  • Billing Services: Forecasting/Scheduling/Settlements, Document and Bill Print Options and Logistics, Simple to Complex Pricing Structures
  • Remittance Processing: ACH/Credit Cards, Accounts Payable, Great Plains and QuickBook integrations

With our BPO solution, we give you all of the tools to be competitive in the retail and regulated energy business. Let us monitor your day-to-day business operations while you sign-up customers faster, focusing on driving your business to the next level.

How can we support your business?

Contact us today