Technical Support Analyst

    Location      : Uniondale, NY

    Department : Technical Support

About EC Infosystems®

EC Infosystems is a dynamic high technology provider of Billing and Electronic Data Interchange services for the deregulated energy market. Established in 1995, our growing and vibrant company is the market leader in the provision of these services in all the energy deregulated states throughout the US, serving the needs of both Energy Markets and Energy Utilities alike.


We offer prospective employees a chance to participate in the fast growing and rapidly expanding field of energy. Our growing and exciting culture will enrich your technological skills and allow you to grow with us as we continue to provide service to our customers and advance our technology platform to meet the needs of our customers. This position will be based in our Uniondale, NY office located in a business and educational hub of Long Island. Our state of the art office is located in one of the most prestigious buildings on Long Island, and has many amenities including onsite restaurants and health club, plus other amenities that busy professionals need. Hofstra University and Nassau Community College are located nearby. Some of LI’s premier attractions including:  Nassau Coliseum, The Cradle of Aviation and The Long Island Children’s Museum are within walking distance to our office!

    Job Description:

    We are looking for a Technical Support Analyst to provide outstanding customer service by troubleshooting and assisting clients with our products and services.


    Candidates will be responsible for:

    • Running proprietary EDI software systems
    • Reviewing all EDI transaction processing output, troubleshooting errors and processing issues
    • Supporting, developing and maintaining transaction processing business rules
    • Analyzing business and use cases and functional requirements and working with product managers and business analysts to produce detailed designs and provide detailed estimates of new features, enhancements or repairs to existing programs
    • Developing and/or modifying programs per the detailed designs and within previously established timeframes/project plans
    • Testing the program using a combination of unit testing, stub programs and previously established test data
    • Documenting the program, its configuration options and its expected results with our documentations team
    • Supporting testing activities by our internal Quality Assurance teams
    • Providing Technical Support and Quality Assurance on all applications and processes
    • Testing EDI and other application systems


    Candidates must possess:

    • 2+ years of experience in any programming language, Visual Basic is a plus
    • Excellent communication skills
    • Strong analytical skills
    • High energy, driven individual with ability to balance working independently and with groups
    • Must be able and willing to collaborate in a team/cooperative environment, as well as exercise independent judgment and initiative
    • Extremely detail oriented and strong customer service focus
    • Selected candidates will be trained on EDI technology


    We offer a competitive benefits package including vacation, medical, dental, vision, 401k and discounts on travel, attractions, and theaters.

  • Technical Support

  • Job Type:
  • Permanent

  • Duration:
  • Full Time

  • Date Posted:
  • 06/07/2018

  • Contact:

Does this sound like your dream job? If so, we would be delighted to receive your application, including your resume and a cover letter with your salary requirements.

Apply now