Thursday, March 24, 2011GARDEN CITY, NY - After rigorously scouting the market for front end and back end service providers, HOP Energy, LLC (HOP) has selected EC Infosystems to manage their EDI Processing and Billing/CIS services across multiple states and regions. HOP will also utilize EC Infosystems Utilibill system to manage and bill their expanding customer base.
As we navigated through the evaluation process, it became clear that EC Infosystems was the company most in line with our corporate culture and best positioned to meet our unique demands, said Michael Anton, President and CEO of HOP Energy. Our decision was based on selecting an all-inclusive providera company that could take us through certification testing, process our transactions reliably and provide the tools and support to help us quickly expand our business once we penetrate the market. EC Infosystems is exactly that company.
A market-leading provider in fuel delivery, heating and air conditioning services, HOP is expanding into the deregulated energy market with the help of EC Infosystems. Anton credited EC Infosystems industry knowledge and the ease of their online systems with their ability to most effectively enter into multiple Northeast and mid-Atlantic markets.
EC Infosystems offers a range of online tools to streamline and automate all aspects of operating in the deregulated market. Utilibill, the companys flagship Billing and CIS (Customer Information System) tool, allows marketers to easily enroll, invoice, manage, and monitor energy customers in any territory, as well as utilize robust reporting capabilities to stay on top of customer activities.
Utilibill represents a comprehensive solution for managing customer populations, said Mohan Wanchoo, EC Infosystems President and CEO. It has been designed expressly for the deregulated industry, and in addition to our other systems, can eliminate the manual labor and guesswork from the customer management process.
EC Infosystems offers EDI transaction entry systems (EC-Central) and transaction monitoring tools (TrueTrack) to their EDI customers. The company also offers Utiliport, an EDI workflow and management system, for Energy Marketers needing enhanced reporting capabilities.
In addition to EDI solutions and billing systems, EC Infosystems has also been praised heavily by clients and independent auditors for its strong commitment to customer service. The company utilizes a single point of contact support structure, providing clients with a knowledgeable customer service representative from day one. That single point of contact guides clients throughout all stages of the certification process, acts as the primary liaison between customers and technical representatives, and resolves any service questions.
EC Infosystems credits this structure for their success in the area of customer service. That accomplishment was independently validated by auditors Dun and Bradstreet, who assigned a perfect 100 percent rating to EC Infosystems in the areas of reliability and business relations.
HOP Energy, LLC. based in White Plains, N.Y., is the parent company of Alliance Express, Altemos, Automatic TLC, Brinkers, CT Refining, DDLC Energy, Diamond Delchester, Fleet Fueling Central, Kaufman Fuel Company, Metro Fuel Oil Company, North Atlantic Energy, Oil Express, Valley Oil. As one of the top retail heating oil distribution companies in North America, HOP now provides electric supply to customers in Connecticut and Massachusetts and shortly, in Pennsylvania. Through its local branches, HOP continues to deliver heating oil and fleet fueling to customers in Connecticut, Massachusetts, New York, New Jersey, Pennsylvania and Delaware. Founded in 1995, HOP provides competitive energy products and solutions and superior customer care to residential, commercial, and industrial customers. (www.hopenergy.com)
EC Infosystems is a market-leading Electronic Commerce Solutions firm with more than 300 clients throughout the United States, Canada, Mexico and Europe. The company's sophisticated software improves efficiency and operating performance, giving clients a competitive advantage.
For more information on the company, visit www.ecinfosystems.com.